Within the NHS, Tracy worked up to the level of management and development of an Occupational Therapy adult mental health service. Within this role, Tracy managed a complex caseload spread across acute inpatient to community-based services. Supervising staff and students, working closely with multi-disciplinary and multi-agency teams.

In 2015, Tracy started working alongside Stokes Case Management as an associate, utilising her occupational therapy skills to offer case management services in addition to occupational therapy services to individuals with a range of severe and complex needs. Within her role as an occupational therapist she uses her knowledge of how illness and disability affect daily structure and routine and uses her excellent communication skills to encourage individuals to engage in their rehabilitation. Over the past 4 years, Tracy has built up experience of coordinating and supporting clinical teams of clients with complex needs, in both settled and unsettled cases. Working closely with families/carers and other agencies to educate on and coordinate care packages/ support services as required. Along side this role, Tracy has also developed her knowledge and skills in preparing expert witness reports, while successfully gaining the Bond Solon qualification via Cardiff University in spring 2021.

In 2020, Tracy started working as a clinical supervisor with Stokes, supporting fellow case managers in developing their own skills within the case management role.

Tracy’s drive and commitment to the company has led her to be successful in becoming the Head of Case Management services in June 2021. It remains a focus for Tracy to maintain her clinical skills as an O.T and case manager, while working alongside the Stokes team in the continued development of the company.